We offer a 5-day return policy on all eligible products. If you're not completely satisfied with your purchase, you can return the item within 5 days of delivery for a refund or exchange

1. What is your return policy?

We offer a 5-day return policy for eligible unused products in their original packaging.

2. How do I request a return?

Contact our support within 5 days of delivery with your Order ID and reason for return.

3. Which items are not eligible for return?

Used, damaged, customized, or clearance items are not eligible for return.

4. What condition should the product be in?

Products must be unused, undamaged, and returned in their original packaging.

5. Is there a restocking fee?

No, we do not charge any restocking fees.

6. Who pays the return shipping charges?

We cover return shipping only for damaged, defective, or incorrect products.

7. Can I exchange my product?

Yes, exchanges are available within 5 days, subject to stock availability.

8. How long does return processing take?

Returns are inspected within 2–3 business days, and approved refunds are processed within 5–7 business days.

9. What if I receive a damaged or wrong product?

Report it within 48 hours with photos, and we'll arrange a replacement or refund.

10. How will I know my return is approved?

We'll notify you via Email or WhatsApp once your return request is processed.

11. How long does delivery take?

Orders are typically delivered within 3–7 business days, depending on your location.

12. What prepaid discount is available?

Get 50% OFF + EXTRA 10% discount on PREPAID ORDERS.

13. Can I cancel my order?

Orders can be cancelled only before they are shipped.

14. How can I track my order?

A tracking link will be sent via SMS, WhatsApp, or Email after dispatch.

15. How can I contact customer support?

Reach us anytime at support@gharora.com for any assistance.